Preguntas frecuentes

Yes, we ship worldwide. International orders may be subject to import duties and taxes charged by your country; see “Will I pay customs or duties on an international order?” below.

In-stock orders placed before 2pm Eastern Time, Monday through Thursday, are processed the next business day. Orders placed after 2pm on Friday, or on Saturday or Sunday, are processed the following Monday or Tuesday. Orders ship Monday through Friday only. Special orders, pre-orders and custom pieces ship after the lead time shown on the product page.

We accept all Visa, Mastercard, American Express, Discover, and PayPal. We also offer payment plans through Affirm. Payment options through Affirm are subject to eligibility, may not be available in all states, and are provided by these lending partners: affirm.com/lenders. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license.

A special order or pre-order is a dress we order from the designer specifically for you after you place your order. The product page shows the estimated lead time, typically 6–8 weeks, plus shipping. Because the order is placed with the designer right away, special orders and pre-orders cannot be cancelled or changed once placed. Please allow enough time for the lead time, shipping and any alterations before your event.

Yes. Once the dress arrives from the designer within the lead time shown, it ships to you by the shipping method you selected. Express shipping shortens the transit time, not the designer’s production time.

In-stock items can be cancelled for a full refund at any time before they ship — contact us as soon as possible. Special orders, pre-orders and custom pieces cannot be cancelled once placed, because we commit to the designer immediately. If you are unhappy with a special-order item when it arrives, you can still return it for store credit or a partial refund; see “What is your return policy?”

Store credit is added to your account as soon as it is issued and appears when you sign in; apply it at checkout. All store credit is valid for one year from the date it is issued and can be used on any purchase at district5luxe.com.

With an account you check out faster, see your order history and tracking, and can request a return directly from an order. Signing in only takes your email address — we send you a one-time code, so there is no password to remember.

When tracking is uploaded it will show which carrier is shipping. While we normally ship via USPS we also use DHL.

Contact us within 15 days of the date your order was delivered — email info@district5luxe.com, call +1 917-877-7034 or WhatsApp +1 201-995-4212 — with your order number and the reason for the return, or request the return from the order in your account. We reply within 3 business days with return instructions and a prepaid return label. Ship the item back within 7 days of receiving them and keep your drop-off receipt. Items must be unworn, unaltered, free of makeup or perfume, with all tags and security seals attached and in the original packaging.

Within 5 business days of receiving your return we inspect it, email you the outcome and issue your refund or store credit. Store credit is available immediately; a refund to your card can take your bank a few more days to post.

Shipping charges are non-refundable. The cost of the prepaid return label (the reshipping fee) is deducted from a refund to your original payment method; it is waived if you choose store credit, or if the item arrived damaged, defective or not as ordered.

In short: contact us within 15 days of delivery. In-stock items — refund to your original payment method less the reshipping fee, or 100% store credit. Special orders and pre-orders — store credit for the full amount, or a partial refund less our non-recoverable cost for the item. Custom pieces, alterations, clearance, samples and items bought at 40% off or more are final sale. Read the full Refund Policy.

Yes, for in-stock items within the same 15-day window, subject to availability. Exchanges carry a reprocessing fee that covers inspection, restocking and shipping the replacement to you; because it depends on the replacement’s weight and destination, we calculate it once your exchange is ready to ship and email you the amount. For special-order items, an exchange is treated as a new special order.

Email us photos within 15 days of delivery and we will arrange a replacement, repair or full refund at no cost to you, including return shipping.

Please contact us first — email, call or WhatsApp — and give us a chance to put it right. We reply within 3 business days and can issue a refund, exchange or store credit directly, which is almost always faster than a bank dispute. A chargeback filed while a return is already in progress delays your refund rather than speeding it up.

Possibly. Import duties, taxes and brokerage fees are set by your country and carrier, are not included in our prices, and are your responsibility. We cannot estimate them, mark packages as gifts or declare a lower value, and they are not refundable by us if you return the item.

We photograph every piece carefully, but screens, lighting and fabric dye lots can all shift a color slightly. Minor variation is not a defect. If an exact shade matters for your event, contact us before ordering and we will send current photos or, where the designer offers one, a fabric swatch.

Check with household members, neighbors and your building’s mailroom first, then contact the carrier and us within 15 days of the delivery scan so we can open a trace. For high-value orders we strongly recommend choosing signature confirmation at checkout. If a package is lost in transit before delivery, we file a claim with the carrier and replace the item or refund you once the claim is resolved.

Click the account icon and enter your email address. We send a one-time code to that address — enter it and you are in. There is no password to forget. If the code doesn’t arrive, check your spam folder or contact us.

There is nothing to register. Enter your email address at the account icon or at checkout, enter the code we send you, and your account is created automatically with your order history.

Email info@district5luxe.com, call +1 917-877-7034, or WhatsApp +1 201-995-4212, Monday to Friday 9am–9pm ET. You can also use the form on our Contact page.

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

Sign in, open your profile from the account menu, and edit your name, email, phone and addresses there.

Sign in and open Orders from the account menu to see every order, its status and tracking.

Yes — after placing your order, email or WhatsApp us with your order number and the instructions, and we will add them to the order.

Unable to find the answer you need? Contact us.